My coupon code or password does not seem to be working?

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Please make sure that you copy and paste the coupon code or password exactly as is, with no spaces before or after. It is best to copy and paste, to make sure you do not use an “i” instead of a “1” or a “L” etc.

Please also double check your email address when you enter it, as this is where your login details will be sent.

If you do not receive a login email, please also check your spam/junk folder to make sure it has not landed there, and add us to your trusted contacts, so you can receive mails from us in future.

If you are still experiencing a problem, please try to refresh your browser or try from an incognito page or clearing your cache. If you do not know how to do this, please search Google or this help section for further information regarding using an incognito page or clearing your cache.

We also recommend using Chrome as your browser as some others are not compatible with this platform.