I am unable to watch or hear the webinars, not able to access?
If you can’t hear the webinar:
Problem: you can see the webinar, but can’t hear a thing.
- If your browser is muted, you will get a pop up message that the page is muted. just click the “unmute” button to enable the audio.
- Depending on your browser and settings, the audio may not work after clicking unmute. Just look for the audio icon along the address bar, and enable your audio.
- Didn’t get that popup about unmuting? Ok, try these:
- Check your speaker or headphone connections. Unplug and reconnect your audio devices from your computer or mobile phone.
- Log out and log back in. Exit from the browser, then log back in using the webinar link the host sent you.
- Open the webinar link using another browser. We recommend Google Chrome for the best experience, but you can use any other up-to-date browsers like Firefox and Safari.
- Check your internet connection. Live video broadcasts use quite a bit of bandwidth. We recommend a wired connection, but Wi-Fi is good as long as your signal is at 100%. If you’re in a shared network, make sure no one is downloading, streaming videos, or playing frickin’ Fortnite or something.
- Join the webinar using other devices. The problem could be an outdated OS, especially on mobile devices. It’s best to attend the webinar from a computer to optimize viewing, even though Webinars works natively on mobile phones.
- Check sound settings for Mac and Windows 10.
If you can’t see the webinar:
The page keeps on loading. You are getting a white or black screen.
- Log out and log back in. Exit from the browser, then log back in using the webinar link your host sent you.
- Clear your browser history and cookies. For specific instructions, see the links at the bottom of this section.
- Open the webinar link using another browser. We recommend Google Chrome for the best experience, but you can use any other up-to-date browsers like Firefox and Safari.
- Check your internet connection. Live video broadcasts use quite a bit of bandwidth. We recommend a wired connection, but Wi-Fi is good as long as your signal is at 100%. If you’re in a shared network, make sure no one is downloading, streaming videos, or playing frickin’ Fortnite or something.
- Join the webinar using other devices. The problem can be an outdated OS, especially on mobile devices. It’s best to attend the webinar from a computer to optimize viewing, although WebinarJam works natively on mobile phones.
Here’s some helpful links:
Clear your browsing history and cookies
For Google Chrome
For Firefox
For Safari on Mac
For Safari on your iPhone or iPad
Updating your Browser